Intrusion is a JCI domain that we do not support. We cannot assist their users, no matter the issue.

Intrusion Login URL: https://jci-academy.com/

Kindly inquire what link or referral directed them to End-User Support. Then, use the SR.

I understand that you are asking about Intrusion. Unfortunately, we do not support this service. We apologize for the confusion.

We recommend that you reach out to your supervisor or your JCI representative for assistance.