Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• Proxy
• Language Support | English Only

Login Related 6

• Login Inquiry
• Password Reset
• Organization/Company Not Listed
• Change Password
• Login Failure | Something Went Wrong Error

View all 6

Account Related 12

• Account Information Incorrect
• Account Inquiries for new Autocall Partners
• Account Information | Two Domains Listed
• Account Information | Multiple Domains Listed
• Account Not Found

View all 12

Basic Support 11

• Help Button
• Internal Help Desk
• Sensormatic | Do not Assist
• OpenBlue | Do Not Assist
• Navigator Partners | Do Not Assist

View all 11

Training Related 13

• LMS Navigation
• WBT
• ILT/VILT
• Payment
• Certificates

View all 13

Non-LMS Related 1

• Non-LMS Related Inquiry

Supervisor/Manager 3

• Enroll Multiple Employees in a Course
• Track Employees' Progress
• Approve Training Items for Employees

Ticket Processing 6

• Login Related
• Account Related
• Course Related
• ILT/VILT
• Common Tickets for JCI

View all 6