Client Information 4

• Client Information
• System Requirements
• Mobile Devices
• Proxy

Login Related 6

• Login Inquiry
• Password Reset
• Organization/Company Not Listed
• Change Password
• Login Failure | Something Went Wrong Error

View all 6

Account Related 10

• Locked Account
• Account Information Incorrect
• Inactive Accounts | One Account
• Inactive Accounts | Multiple Accounts
• No Account

View all 10

Basic Support 11

• Help Button
• Internal Help Desk
• Sensormatic | Do not Assist
• OpenBlue | Do Not Assist
• Navigator Partners | Do Not Assist

View all 11

Training Related 13

• LMS Navigation
• WBT
• ILT/VILT
• Payment
• Certificates

View all 13

Non-LMS Related 1

• Non-LMS Related Inquiry

Supervisor/Manager 3

• Enroll Multiple Employees in a Course
• Track Employees' Progress
• Approve Training Items for Employees

Ticket Processing 6

• Login Related
• Account Related
• Course Related
• ILT/VILT
• Common Tickets for JCI

View all 6