Support Category: User Account | Locked Specialist Notes: Kindly follow these instructions to reactivate a user's account once you have confirme...

Support Category: User Account | Account Info Update Request Specialist Notes: Kindly provide the following SR to users wishing to have their accoun...

Support Category: User Account | Inactive Account Specialist Notes: If there is only 1 account for the user, we are able to reactivate it. If the...

Support Category: User Account | Inactive Account Specialist Notes: If there is more than 1 account, please escalate for the admin to sort out. If ...

Support Category: User Account | No Account Specialist Notes: Standard Response: To create an account please use the following steps: Navigat...

Support Category: Admin Assistance Specialist Notes: This SR can be used in the event of a user requesting administrator access. It is a good recom...

Support Category: Account Creation Inquiry Specialist Notes: New user accounts for partners are only created after the users have been thru training...

Support Category: User Account | Inactive Account Specialist Notes: Single Account: We are authorized to reactivate inactive accounts when the reque...

Support Category: (select applicable) Specialist Notes: An admin can add access to a second domain to a user’s profile instead of switching them fro...

Support Category: Specialist Notes: Note that we will sometimes see users with access to multiple domains. Their primary domain will be indicated on...