Account Related
Support Category: User Account | Locked Specialist Notes: Kindly follow these instructions to reactivate a user's account once you have confirme...
Tue, 26 Nov, 2024 at 5:59 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Kindly provide the following SR to users wishing to have their accoun...
Thu, 4 Sep, 2025 at 5:04 AM
Support Category: User Account | Inactive Account Specialist Notes: If there is only 1 account for the user, we are able to reactivate it. If the...
Tue, 26 Nov, 2024 at 6:00 AM
Support Category: User Account | Inactive Account Specialist Notes: If there is more than 1 account, please escalate for the admin to sort out. If ...
Tue, 26 Nov, 2024 at 6:01 AM
Support Category: User Account | No Account Specialist Notes: Standard Response: To create an account please use the following steps: Navigat...
Tue, 26 Nov, 2024 at 6:02 AM
Support Category: Admin Assistance Specialist Notes: This SR can be used in the event of a user requesting administrator access. It is a good recom...
Tue, 26 Nov, 2024 at 6:02 AM
Support Category: Account Creation Inquiry Specialist Notes: New user accounts for partners are only created after the users have been thru training...
Wed, 26 Feb, 2025 at 12:29 AM
Support Category: User Account | Inactive Account Specialist Notes: Single Account: We are authorized to reactivate inactive accounts when the reque...
Thu, 26 Feb, 2026 at 2:51 AM