ILT/VILT

Are You Able to Waitlist a User?
Support Category: ILT | Inquiry Specialist Notes: Standard Response: Thank you for your inquiry! Kindly note that there are only 12 spaces avail...
Tue, 26 Nov, 2024 at 6:19 AM
Are You Able to Hold/Reserve a Seat for Someone?
Support Category: ILT | Inquiry Specialist Notes: Standard Response: Unfortunately, JCI is not able to hold or reserve a spot in a training for ...
Tue, 26 Nov, 2024 at 6:20 AM
ILT | Registration Notifications
Support Category: ILT | Inquiry Specialist Notes: Standard Response: Thank you for your patience. You should have received a confirmation email ...
Tue, 26 Nov, 2024 at 6:23 AM
ILT | Am I Enrolled in this Class?
Support Category: ILT | Inquiry Specialist Notes: A user may come in and ask if they’re enrolled in a class. Due to multiple accounts being such an ...
Tue, 26 Nov, 2024 at 6:24 AM
ILT | Certificate Inquiry
Support Category: Certificate Inquiry Specialist Notes: Standard Response: Certificates should be handed out at the end of the Learning Event yo...
Tue, 26 Nov, 2024 at 6:25 AM
ILT | What is included in the Price
Support Category: ILT | Inquiry Specialist Notes: Users may ask if any meals or accommodations are included with the cost of trainings. Kindly let the...
Thu, 8 Jan, 2026 at 4:24 AM
ILT | Registration After Withdrawal
Support Category: ILT | Registration Specialist Notes: When a user withdraws from a training, please be aware that they may have trouble making paym...
Mon, 12 Jan, 2026 at 12:49 PM
ILT/VILT | Registration
Support Category: ILT | Registration, VILT Registration (select applicable) Specialist Notes: Standard Response: You may search for your Learnin...
Tue, 26 Nov, 2024 at 6:21 AM
ILT/VILT | Withdraw/Reschedule
Support Category: ILT | Drop, VILT | Drop, ILT | Reschedule, VILT | Reschedule (select applicable) Specialist Notes: Users can cancel their enrollme...
Sun, 4 Jan, 2026 at 9:36 AM
ILT/VILT | Completion Request
Support Category: ILT | Completion Request, VILT | Completion Request (select applicable) Specialist Notes: If it has been more than 7 business days...
Tue, 26 Nov, 2024 at 6:23 AM
Frequently Asked Questions