Support Category: ILT | Inquiry Specialist Notes: Standard Response: Thank you for your inquiry! Kindly note that there are only 12 spaces avail...

Support Category: ILT | Inquiry Specialist Notes: Standard Response: Unfortunately, JCI is not able to hold or reserve a spot in a training for ...

Support Category: ILT | Inquiry Specialist Notes: Standard Response: Thank you for your patience. You should have received a confirmation email ...

Support Category: ILT | Inquiry Specialist Notes: A user may come in and ask if they’re enrolled in a class. Due to multiple accounts being such an ...

Support Category: Certificate Inquiry Specialist Notes: Standard Response: Certificates should be handed out at the end of the Learning Event yo...

Support Category: ILT | Inquiry Specialist Notes: Users may ask if any meals or accommodations are included with the cost of trainings. Kindly let the...

Support Category: ILT | Registration Specialist Notes: When a user withdraws from a training, please be aware that they may have trouble making paym...

Support Category: ILT | Registration, VILT Registration (select applicable) Specialist Notes: Standard Response: You may search for your Learnin...

Support Category: ILT | Drop, VILT | Drop, ILT | Reschedule, VILT | Reschedule (select applicable) Specialist Notes: Users can cancel their enrollme...

Support Category: ILT | Completion Request, VILT | Completion Request (select applicable) Specialist Notes: If it has been more than 7 business d...