Support Category: LMS Navigation Specialist Notes: Each user can pull this data from their accounts by going to My Reports >> My Purchases. Th...

Support Category: Payment Inquiry Specialist Notes: Standard Response: Thank you for your inquiry!  Kindly note that you are not able to use...

Support Category: Payment Inquiry Specialist Notes: Standard Response: Thank you for your inquiry! Kindly note that payment needs to be received...

Support Category: Payment Issues Specialist Notes: When users are having trouble submitting payment, ask for a System Check before proceeding. If t...

Support Category: Payment Inquiry Specialist Notes: When a user cancels a VILT or ILT, they will be issued a refund on the card that they used to pu...

Support Category: Payment Inquiry Specialist Notes: Standard Response: Kindly note that the JCI Administrators have advised that there are no di...

Support Category: LMS Navigation Specialist Notes: Please provide the below SR for users requesting assistance finding their receipts. Standard ...